Centralized Remote Monitoring & Response
The Tactical Operations Center (TOC) creates a bridge to the clients mission-critical infrastructure through a centralized client facing, command, control, communications and global operations center. It provides eyes on glass, critical facility support and physical security oversight, tactical incident management and operational reporting for client operations 24 x 7 x 365.
The BCS TOC can be contracted as part of a fully-integrated operations solution or it can be contracted to operate as a back-up or support to an existing facility operation. The facility operates on an independent BCS network communication and utilizes the BCS CriticalWorkTM computer maintenance management system.
BCS TOC Capabilities:
- Top-down client visibility of single-sites or multiple sites
- BCS staffed, 7x24x365 active monitoring, reporting and event management
- Change-of-state (incident, alarm and event) monitoring and response management
- Condition-based analysis and reporting
- Vendor dispatch and event coordination
- Isolated, centralized visibility, monitoring and communications
- Can operate independent of customer network
- Site(s) situational report capability
- Remote security camera monitoring
- Remote asset and change management
- Supports the most complex and regulated site SLA requirements
- Centralized dashboarding capability
- Able to couple with client-specific systems and platforms
Value / Benefits
- Augments / enhances BCS on-site model
- Reduced long-term operational costs
- Real-time administrative support and reporting
