Customer Challenge
A leading colocation provider with multiple locations was seeking an operations partner who had the industry-experience and advanced skills to operate a complex, large-scale facility within a highly-compliant and regulated environment; while fully integrating with a centralized support and service model.

BCS Solution
BCS developed a custom facility management solution that could easily and efficiently scale with the growing needs of the client. The BCS CriticalWorks provided the necessary operational governance that easily and seamlessly integrated with the client’s own centralized support and service model.

Results

  • Operational performance w/in a complex environment
  • Flexibility within a controlled environment
  • Greater customer satisfaction

Performance-based BCS Operation Playbook

Best-in-class SPOs, MOPs and EOPs

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